Our policies
We are a registered charity on a mission to transform the silence around death, dying, and bereavement through education and community engagement.
We offer diverse platforms for dialogues, and empower people with the knowledge and skills to navigate this inevitable aspect of life.
We value your trust in our services and products. This policy outlines our terms for refunds and cancellations across our offerings, including workshops, physical products, and digital downloads. Please review the relevant sections before making a purchase.
1. Workshop Refund Policy
1.1 Customer-Initiated Refund Requests
Refunds for workshops are permitted only if requested more than 14 calendar days before the event date. Cancellations made less than 14 days before the event will not be eligible for a refund.
All refunds are subject to deduction of non-refundable transaction or payment processing fees.
Requests must be made in writing to our email address with your full name, email, and workshop details.
1.2 Training Workshops
For training workshops (e.g., multi-session, certification-based, or professionally accredited events), refund requests must be submitted at least 30 days before the scheduled start date.
Requests received within 30 days of the start date will not be eligible for a refund.
1.3 Organiser-Initiated Changes
If we cancel a workshop, you will receive a full refund, including transaction fees.
If a workshop is rescheduled, you may choose to:
Transfer your registration to the new date, or
Request a full refund.
1.4 Emergencies
Refunds for serious medical or personal emergencies will be considered case-by-case. Supporting documents may be required.
1.5 Transfers
You may transfer your registration to another person at no additional cost by notifying us at least 48 hours in advance.
1.6 Non-Attendance
No refunds or credits will be provided for no-shows or missed workshops without prior written notice.
2. Physical Products Refund Policy
We take pride in the quality of our products. If you are not fully satisfied with your purchase:
Return Eligibility:
You may request a return within 14 days of receiving the product.
Items must be unused, in original packaging, and in resellable condition.
Non-Returnable Items:
Perishable goods, customized items, and gift cards are not eligible for return.
Refund Terms:
Refunds will be issued less shipping costs and any transaction fees.
To initiate a return, please contact us at conversations@thelifereview.org with your order details. Return shipping is the responsibility of the customer unless the item is defective or incorrect.
Damaged or Incorrect Items:
If you receive a damaged or incorrect product, please contact us within 7 days of delivery with photographs and order details. We’ll arrange a replacement or refund.
3. Digital Downloads Refund Policy
All purchases of digital products (e.g., e-books, PDF guides, audio/video files) are non-refundable.
Once the digital product is downloaded or accessed, the sale is considered final.
If you encounter technical issues, please contact us at conversations@thelifereview.org and we will assist in resolving the issue promptly.
4. How to Request a Refund
To request a refund or return, please email us at with the following:
Your full name and email address
Order or registration reference
Reason for the refund request
Any supporting documentation or photos (if applicable)
We aim to respond to all refund inquiries within 5 business days.
5. Contact
For any questions about this policy or your purchase, please contact us at: conversations@thelifereview.org
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By participating in our events, purchasing our products, or downloading digital content, you acknowledge that you have read, understood, and agree to the terms of this Return and Cancellation Policy.
(A) Refund & Cancellation Policy
(B) Terms of Service
1. Acceptance of Terms
By participating in events and educational activities organized by Life Review Pte Ltd ("we," "us," "our"), you ("participant," "user") agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree to these terms, you should not participate in our events or use our services.
2. Eligibility
Participants must be at least 18 years old to attend our events and use our services unless otherwise specified. By participating, you confirm that you meet this age requirement.
3. Event Participation
a. Registration
Participants must register for events in advance where required. Registration details will be provided on our website or through official communication channels.
b. Code of Conduct
Participants are expected to behave respectfully and courteously to all attendees, facilitators, and staff. Disruptive, discriminatory, or inappropriate behavior will not be tolerated and may result in removal from the event without a refund.
c. Health and Safety
Participants must comply with all health and safety guidelines as specified for each event. This includes any COVID-19 related protocols such as mask-wearing, social distancing, or vaccination requirements.
4. Intellectual Property
All content provided during our events, including but not limited to presentations, materials, and discussions, is the intellectual property of Life Review Pte Ltd or its content providers. Participants may not reproduce, distribute, or use this content without prior written permission.
5. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal data. By registering for our events, you consent to our collection, use, and storage of your information in accordance with our Privacy Policy.
6. Liability
a. Limitation of Liability
Life Review Pte Ltd is not liable for any direct, indirect, incidental, or consequential damages arising from participation in our events. This includes, but is not limited to, personal injury, property damage, or loss of data.
b. Indemnification
articipants agree to indemnify and hold harmless Life Review Pte Ltd and its affiliates, directors, officers, employees, and agents from any claims, damages, or expenses arising from their participation in our events.
7. Changes to Terms
We reserve the right to modify these terms at any time. Any changes will be communicated to participants via our website or through official communication channels. Continued participation in our events after such changes constitutes acceptance of the new terms.
8. Governing Law
These terms are governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.
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By participating in our events, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
(C) Privacy Policy
Life Review Pte Ltd ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you participate in our events and workshops. By participating in our events or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect personal information that you voluntarily provide to us when you register for our events purchase products or digital downloads, or interact with our services. This information may include:
- Name
- Email address
- Phone number
- Address
- Payment information (for event registration fees, product purchases, or digital downloads)
b. Non-Personal Information
We may also collect non-personal information about you, such as demographic data, preferences, and interests, which helps us improve our services and tailor our events to your needs.
2. How We Use Your Information
We use the information we collect in the following ways:
- To register you for events and communicate event details
- To process and fulfill your orders for products or digital downloads
- To send you updates, newsletters, and promotional materials (if you have opted in)
- To improve our events, educational content, and products
- To respond to your inquiries and provide customer support
- To comply with legal obligations and protect our rights
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:
-To trusted third parties who assist us in operating our website, conducting our business, providing services to you, or fulfilling orders, as long as those parties agree to keep this information confidential
- To comply with legal requirements, such as a law, regulation, court order, or subpoena
- To protect the rights, property, or safety of Life Review Pte Ltd, our users, or others
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to any inaccurate or incomplete information
- Request the deletion of your personal information, subject to certain legal obligations
- Withdraw your consent to the processing of your personal information, where applicable
To exercise these rights, please contact us at convesations@thelifereview.org
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. Your continued participation in our events or use of our services after such changes constitutes your acceptance of the new Privacy Policy.
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By participating in our events or using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
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